Testimonials
"TradeSec is a subsidiary company of City PA and all comments reflect the same level of service at TradeSec"
City P.A. offer extreme competency combined with pleasant communication style. All of my professional needs are met. It is the perfect answer!
In particular, the professional way in which both internet and telephone enquiries are dealt with leaves my clients in no doubt about the quality of service they are going to receive.
City PA provide the perfect solution to the problems of a growing business, their professionalism is second to none and I am happy to recommend their services to any company who want to grow without the expense of employing staff.
Richard Francis.
Managing Director.
I have to say my working life has changed and improved immeasurably as a result of becoming a City PA client.
Deborah, Kevin and the team are a total support network - not only sorting out all my admin issues, but pro-actively suggesting new markets and new opportunities.
They act as a sounding board for me to brainstorm ideas. I could not manage my busy business portfolio without them.
City PA has been my best investment in 2007.
Gail Foley
Managing Director.
Since engaging the services of City PA earlier this year we know wonder how we managed without them!
They look after everything from the minutes of our meetings (with a turnaround of 24 hours) to sourcing marketing facilitators (taking the pain out of timetabling meetings and finding people who we can work with).
We have also used their word processing skills in the preparation of our quotations and terms and conditions. This all helps to present a polished and professional image to our customers, which are confident, will help us grow our existing business and open up new avenues.
Arran Mordecai
Managing Director
Being a legal practice my initial concerns with outsourcing telephone support were to maintain client confidentiality and to assure our clients that Mansfield Fellowes Solicitors were accessible to them at all times. Looking back, I recognise that I also struggled with the giving up of the element of control!
City PA have completely put my mind at ease on these issues and have provided a consistently professional, friendly and very reliable telephone support service. This has allowed Mansfield Fellowes Solicitors to focus its time on providing advice to its clients and to develop our business. The added bonus is that you all make working with City PA so enjoyable.
Rebecca Mansfield Fellowes
Principal
City PA has been my great team, and you've both gone above and beyond in your dealings with me and my business. I always feel that you look out for me and my business as if it's your own, and have come to trust both your judgements implicitly.
In addition to that, my association with you, has meant that I'm free to get on with the business of business, and not having to worry about the administrative end of the business - because I know that it gets done, accurately - first time - every time.
A critical element for me is professionalism. My training materials are always prepared and bound with an air of professionalism that allows me to be proud of the materials that I hand out.
I have no hesitation in recommending you to any business owner who is interested in growing his / her business with minimal fuss.
George Savva
Managing Director.
I would like to express my sincere thanks to you and your team for the service you have provided to me over the past ten months. My business has been growing rapidly, and without your help there is no way I could have coped with the volume of calls and appointments. Your diary management service has been absolutely invaluable, allowing me to focus on running my business and keeping my stress levels down. Similarly the ability to put my phone on divert to you when away on holiday or in meetings, and during particularly busy times, has enabled me to maintain continuity of service to my clients.
Ralph Bettany
Managing Director.
Since beginning my relationship City PA the perception of my company has gone from being a small one man band which only covers the South Wales valley's, to a highly organised professional outfit that has a number of engineers covering the whole of South Wales.
The telephone answering service in itself has a made a huge difference, the professional way in which my telephone calls are answered in my companies name is a credit to the team at City PA. I no longer have to struggle to understand someone on the mobile phone while I am hanging onto someone's roof in high winds trying to take down a customers contact details.
The diary management and appointment arranging aspect of my package has been invaluable. I now only have to look at my online diary to see where I am going to be working in the next three weeks.
Michael Coughlin
Managing Director
Since engaging City PA, our business has gained a far more professional first contact point for clients. Many compliment us on "our secretary" without ever realising that they are not sitting right in our own office!
Being so accustomed to doing everything ourselves, we are slowly learning how much better it is to be able to give time consuming administrative tasks to City PA, who have proven incredibly capable and effective. So much so, that once we have handed a task over we completely relax about it, confident that it will be sorted out efficiently and to a high standard.
Joanne Elphinston
~Director
As a busy multi-disciplined IT practise, we rely heavily on continual communication with our clients. To ensure we are accessible to them at all times we eagerly employed City PA to provide business support services including the impressive handling of our incoming calls when our primary lines are busy. There is no doubt that City PA has helped us ensure our professional image has been maintained with our customers.
We started working with City PA in 2006 at the time we were experiencing a major surge in our business and needed help. In addition to this our existing PA was going on maternity leave.
As an international training and development consultancy, we regularly have team members all over the world; City PA handles all the logistical arrangements and we never come unstuck. In addition to this I am hugely impressed with the way customer queries are handled. Deborah and her team have built a good relationship with our key clients and handles a lot of routing enquiries on a "first call" basis, freeing the team to deliver what we do best and freeing me up to manage an ever growing business.
Our Company uses City PA telephone answering service almost on a daily basis; we have found them to be extremely professional and efficient. Their staff have a friendly telephone manner and we are confident that they deal with our clients in the way that we would ourselves. We therefore have no hesitation in recommending their services to anyone.
